Shipping policy

1. General

Subject to stock availability, we strive to maintain accurate inventory counts on our website. However, stock discrepancies may occasionally occur, and we may not be able to fulfill all items in an order.

If an item becomes unavailable after purchase, we will contact you regarding the available options.

2. Shipping Costs

Available delivery dates and charges are calculated after the purchaser enters the recipient’s ZIP code in the cart. The exact options available for the order are displayed on the delivery calendar before checkout.

Depending on destination, order weight, item count, and calendar availability, options may include:

  • FedEx / UPS Ground Saver: free on eligible later weekday delivery dates;
  • FedEx / UPS Standard Ground: $4.99;
  • FedEx / UPS 2nd Business Day: $29.99;
  • FedEx / UPS Saturday Delivery: $49.99;
  • FedEx / UPS Next Business Day: $59.99, $79.99, or $99.99, as shown on the calendar.

Not every option is available for every order, destination, or date. The option and price selected on the calendar are shown again before the order is completed.

Applicable sales tax is calculated at checkout where required.

3. Returns

3.1 Return Due to Change of Mind

We accept eligible returns within 30 days of receipt, provided the item is unused, unopened where applicable, and in its original packaging and resellable condition.

Return shipping is the customer’s responsibility.

Once the return is received and approved, the eligible refund will be processed according to our Refund Policy.

Original expedited shipping charges, if any, are non-refundable.

Certain products, including food, personal care products, customized items, and other non-returnable merchandise, may not be eligible for return.

4. Delivery Terms

4.1 Selecting a Requested Delivery Date

The purchaser must enter the recipient’s ZIP code in the cart and select an available delivery date before checkout. Available dates are calculated using the destination, order details, order time, carrier transit estimates, business days, and applicable carrier holidays.

The selected date is a requested delivery date and an estimate, not a guaranteed delivery appointment. After shipment, FedEx or UPS may deliver one business day earlier or later than the selected date, and carrier delays may occur.

We use the selected delivery date to calculate the planned ship date shown in our order records and make reasonable efforts to tender the package to the carrier according to that schedule.

4.2 Shipping Address Confirmation

The purchaser is responsible for entering and confirming the complete and correct recipient shipping address before completing the order. The checkout ZIP code must match the recipient ZIP code used to calculate the selected delivery date. If the ZIP code changes, the purchaser must return to the cart and select a new delivery date.

Please carefully verify all recipient information, including:

  • Recipient name
  • Street address
  • Apartment, suite, unit, or building number where applicable
  • City
  • State
  • ZIP code

The shipping address submitted and confirmed during checkout is the address we use to prepare and ship the order.

Delivery Protection does not cover packages that are delayed, misdelivered, lost, or returned because the purchaser entered an incorrect, incomplete, or undeliverable shipping address.

4.3 Address Changes After Dispatch

Once a package has been handed to the carrier, address changes may not be possible.

FedEx or UPS may allow certain address corrections or delivery changes, but availability is determined by the carrier and additional carrier fees may apply.

Any carrier fee resulting from a customer-requested address correction or delivery change is the customer’s responsibility.

Sand & Sea by Ashley cannot guarantee that an address change requested after dispatch will be successfully completed.

4.4 Returned Packages Due to Incorrect Address or Other Buyer-Caused Delivery Issues

If a package is returned to Sand & Sea by Ashley due to:

  • an incorrect or incomplete shipping address;
  • an undeliverable address;
  • refusal of delivery;
  • failure to collect or retrieve the package from a carrier location;
  • repeated unsuccessful delivery attempts caused by recipient availability;
  • or another issue caused by the purchaser or recipient,

Delivery Protection does not apply.

Once the returned package is received back at our warehouse, the eligible refundable amount will be processed minus any return shipping fee or other carrier charges assessed to Sand & Sea by Ashley.

If the customer would still like the gift delivered, a new order must be placed.

5. Delivery Protection

Optional Delivery Protection is available for $2.99 per order and is automatically selected in the cart unless the customer chooses to turn it off before checkout.

Delivery Protection is a service provided directly by Sand & Sea by Ashley. It is not a third-party insurance policy.

The Delivery Protection fee is non-refundable under all circumstances, including when a claim is approved.

5.1 Orders With Delivery Protection

When Delivery Protection remains selected and is purchased with the order, eligible shipments are protected against qualifying incidents involving:

  • packages confirmed lost in transit;
  • qualifying shipping damage;
  • qualifying theft or disappearance after carrier delivery, subject to reasonable verification.

If a Delivery Protection claim is approved, Sand & Sea by Ashley will issue store credit equal to the eligible merchandise value affected by the claim.

We do not automatically send replacement orders.

The customer may use the issued store credit to:

  • purchase the same product again;
  • purchase a different product;
  • or apply the credit toward another eligible purchase from Sand & Sea by Ashley.

The $2.99 Delivery Protection fee is not included in the store credit and is never refundable.

Depending on the type of claim, we may request reasonable supporting documentation, including:

  • photos of damaged products;
  • photos of the shipping carton;
  • photos of interior packaging;
  • tracking information;
  • carrier delivery confirmation;
  • carrier delivery photographs;
  • or other information reasonably necessary to verify the claim.

Delivery Protection does not cover:

  • incorrect or incomplete shipping addresses entered by the purchaser;
  • packages returned because of address errors;
  • refused deliveries;
  • packages not collected from a carrier or pickup location;
  • customer-requested delivery changes;
  • ordinary carrier delays where the package continues moving through the carrier network;
  • incorrect recipient names or delivery details supplied by the purchaser;
  • circumstances caused by the purchaser or recipient;
  • fraudulent, abusive, unsupported, or unverifiable claims.

5.2 Orders Without Delivery Protection

If Delivery Protection is turned off or removed before checkout, the order does not receive Sand & Sea by Ashley Delivery Protection coverage.

If a package is lost, damaged, stolen, or otherwise disputed with the carrier, the customer is responsible for opening and pursuing any applicable claim directly with the carrier, including:

  • UPS
  • FedEx
  • USPS

Sand & Sea by Ashley will provide available tracking and shipment information when reasonably necessary to assist the customer.

However, where Delivery Protection was declined, Sand & Sea by Ashley does not guarantee:

  • a refund;
  • store credit;
  • replacement merchandise;
  • or immediate resolution while a carrier investigation is pending.

Any carrier claim, reimbursement, investigation, or resolution will be subject to the carrier’s own eligibility rules, documentation requirements, timelines, and final decision.

6. Lost or Missing Packages

6.1 Orders With Delivery Protection

For orders that include Delivery Protection, qualifying lost or missing package claims will be handled according to Section 5.1 above.

If the claim is approved, the eligible merchandise value will be issued as store credit.

6.2 Orders Without Delivery Protection

For orders without Delivery Protection, the customer is responsible for opening and pursuing any applicable claim directly with UPS, FedEx, or USPS.

If tracking shows the package as delivered but the recipient cannot locate it, we recommend first checking:

  • with household members;
  • with neighbors;
  • around the delivery location;
  • with building management or front desk staff;
  • with the local post office or carrier facility;
  • and any available carrier delivery photograph.

Carrier investigations may take several business days or longer.

7. Packages Damaged in Transit

If your order arrives damaged, please contact us promptly.

We may request photographs of:

  • the exterior shipping carton;
  • the shipping label;
  • the interior packaging;
  • and the damaged product or products.

For orders with Delivery Protection, qualifying damage claims will be handled under Section 5.1.

For orders without Delivery Protection, the customer is responsible for pursuing any applicable carrier claim directly with UPS, FedEx, or USPS.

Please retain all packaging until the claim has been reviewed, as the carrier may request photographs or inspection of the original packaging.

8. Delivery Delays

We use FedEx and UPS for the delivery-date options shown in the cart. Tracking information reflects the most current information made available by the carrier.

Requested delivery dates and carrier transit estimates are not guaranteed delivery appointments. Weather, mechanical issues, transportation disruptions, seasonal volume, routing problems, natural events, and other carrier-related circumstances may cause early or late delivery.

Delivery Protection does not cover ordinary delays while a shipment continues to move through the carrier network.

9. Paid and Expedited Delivery Options

Paid delivery options may include Standard Ground, 2nd Business Day, Saturday Delivery, and Next Business Day, depending on the order, destination, and calendar availability.

After an order has been shipped, paid delivery-option fees are non-refundable, including when the carrier delivers earlier or later than the requested date or experiences a delay. A carrier service guarantee, credit, or reimbursement does not create an automatic customer refund entitlement.

FedEx and UPS may suspend or modify service guarantees during certain periods or operating conditions. Carrier transit delays remain outside our direct control.

This section does not limit any cancellation or refund right that cannot be waived under applicable law. If we are unable to ship within the timeframe represented for the order, we will provide any notice, cancellation option, or refund required by applicable law.

10. Address Restrictions

Our delivery-date service requires a complete physical residential or business street address.

We do not accept orders addressed to P.O. Boxes, APO, FPO, DPO, or other military mail addresses because the FedEx / UPS delivery options used by this system are not compatible with those destinations.

11. Tracking Notifications

Once an order has been dispatched, tracking information will be provided using the email address or contact method supplied with the order.

Customers are responsible for monitoring tracking updates and delivery status.

12. Taxes

Sales tax is collected at checkout where legally required.

13. Cancellations

Orders may be canceled only before dispatch and before the package has been handed to the carrier.

Once an order has shipped, it can no longer be canceled and applicable shipping, return, and Delivery Protection policies will apply.

14. Customer Service

For questions regarding shipping, Delivery Protection, returned packages, or shipment issues, please contact:

info@sandnseagiftbox.com

When contacting us about a shipment issue, please include:

  • your order number;
  • the recipient’s name;
  • the tracking number;
  • and any relevant photographs or documentation.

Providing complete information helps us review the matter as efficiently as possible.