Everything looked great and my friend loved her present!
The item is lovely. However, my friend has yet to receive it. Long after her father passed 2 weeks ago. Was initially told it would be delivered in 3 days, now it will closer to 3 weeks. Unfortunately the timely sentiment has been lost
Thank you for your feedbackâweâre truly sorry to hear the gift didnât arrive within the timeframe you hoped for, especially given the sentiment behind the occasion.
We want to clarify that shipping to Alaska typically takes significantly longer than standard U.S. domestic shipping, and our website and policy do not guarantee 3-day delivery, particularly with free shipping options. Your package was shipped the same day the order was placed, and any delays in transit were entirely due to carrier delays, which unfortunately are out of our control once the package leaves our hands.
We do our best to process and ship every order quickly and are proud to offer free shipping to Alaska, which very few companies provide. We truly wish we could control USPS transit times, especially for remote destinations, but we appreciate your understanding of these logistical realities.
We hope your friend still finds comfort in the gift, even if it arrived later than intended. If there's anything else we can do, please donât hesitate to reach out directly.
Warm regards,
Brian
Customer Service Manager
Sand & Sea by Ashley